Tuck Plumbing fixtures are practicing good hand and general hygiene which is one of the most effective methods of slowing the spread of Covid-19. Our staff are also practicing recommended social distancing as suggested by Australian Health Authority.
We are still quoting, and business is as usual but with health and safety measures in place. We are restricting to 10 people in the store including staff to maintain social distancing, so if you notice that our doors are closed, lights are on and customers are instore please bear with us till we have called you into the store. This is to comply and reduce the spread of COVID-19.
If you are uncomfortable to visit our showroom, we are happy to do selections for your project via a Conference meeting if required. Appointments can be made in order to carry that out.
When visiting our store be conscious of personal space. It is important you maintain 1.5 metres distance where possible, and avoid handshaking. We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.
Please refrain from ‘visiting’ if you feel sick or have been around sick individuals who are high risk.
If you are looking for spares and cannot explain to us over the phone what you require, please email us as many photos of the part you need, with the brand name if possible instead of bringing the parts to us in order avoid any contamination.
Our supply chain is functioning well and, to date, has not been impacted. There are some known delays on deliveries by an extra 4-5 days from the East on top of our normal 7-10 days turnaround times due to border closures. Please keep this in mind for your project.
As a WA family owned business, we appreciate your ongoing support in these difficult times, as we work together to ensure our staff and customers continue to stay safe and healthy.